Telemedicine is a virtual medical office visit done with your provider (Dr. Clifford Morris, Sheila Hautbois PA, or Kim Ketter NP) over your personal phone or computer. You do NOT have to come into the office, as it can be completed from the comfort of your own home!  All that is required is access to an email, personal electronic device (computer or smart phone), and subsequent quiet area where you can video consult with your provider.

TRY THIS! An alternative to rescheduling your appointment, whether you are sick or not, is to change your appointment to a TELEMEDICINE medical consult.


Do you bill my insurance?

YES! Currently most all insurances are detailing they are covering "telemedicine appointments". However, we are encouraging everyone to contact their insurance to confirm, if you are not sure. 

What do I need to participate in a telemedicine medical appointment?

  • Personal Computer or smart phone with video option

  • Access to your email account

  • A quiet area to video chat with your provider!

  • All medications readily available prior to your appointment to review with the nurse

  • Your insurance card readily available 

  • Internet (or data) access

  • Chrome or Firefox internet browser


What does a telemedicine consult look like? 

  1. Make a telemedicine follow up or new patient appointment via our receptionist (804-530-1044)

  2. Please call us to let us know if you have been in the hospital since your last visit, so we can access those records prior to your appointment

  3. You will receive an email within 24 hours of your appointment

  4. Expect a phone call within 24 hours prior to your appointment to confirm insurance, medications, and other changes in medical history with our nurse. If you have not had a chance to speak with the nurse and your appointment is in 15 minutes, please call the office. 

  5. 5-15 minutes prior to your appointment you will click on the link in your confirmation email and that will direct you into que to wait for your provider. 

  6. Please make sure your speaker is turned on, and your camera is turned on. 

  7. You may have to select the option in the url field to "allow pop-ups"

  8. If your provider is running behind, they will send you a message or a nurse will give you a call to keep you updated. 

  9. Your provider will enter the video chat and your office visit has started!

Is this a regular office visit? 

For all intents and purposes, YES! The provider will do a general physical evaluation via the video messaging, discuss all cardiac-related symptoms and conditions you are experiencing, review testing results, order testing, adjust/prescribe medications, etc. We can even show you images of your testing results! If additional testing is needed, a future in-office apt will be recommended to you.

Do you have to be an already established patient to schedule a telemedicine appointment?

No! Currently new patients can also schedule these appointments. Please confirm with your insurance as to whether you need a referral from your primary care, or not. 

What if I do not receive an email, or cannot get the link to work? 

First check your spam folder, than watch the video above reviewing instructions. If you have still not resolved the issue, please call our office to review over specifics at (804) 530-1044.

228 Johnson Creek Drive

Chester, VA 23836

Phone (804) 530-1044

Fax     (877) 718-0972

Clinic Hours:   Mon-Fri 8:00 am - 5:00 pm

Preventative Program Hours*:   Mon-Sun 6:00 am - 9:00 pm

*Call to inquire about the specifics of your program

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